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Have questions regarding your LabCorp order form? Are you concerned over costs and how frequent lab work is needed? All that and more is covered down below! |
Locations
You may have your labs drawn at a partnered LabCorp near you at no additional cost. To find your nearest partnered LabCorp location, please visit https://labcorp.com/labs-and-appointments and enter your zip code and choose the filter "routine labwork." If your chosen LabCorp is no on this list, Virta does not partner with that particular branch type (ex: a LabCorp inside of another facility).
If you do not have a LabCorp within 50 miles, please Submit a request
with your current zip code and we can search to see if there is a Quest labs near you, which we also partner with and can provide lab orders for.
Lab Reminders:
Fasting: Please remember to fast for at least 8 hours prior to your lab draw.
Virta ordered labs at partnered locations will not require you to provide any personal financial details, nor those of your insurance company, since Virta covers those costs.
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Virta cannot reimburse for lab costs if insurance is used, or a non-partnered facility was used. In the event a bill is received, do not pay it, and instead please contact Support@virtahealth.com with an image of the full invoice so we can help.
Order Expiration
Your LabCorp lab order is only valid for 6 months. If your order contains incorrect information or you need it updated for any reason, please Submit a request.
Order Frequency
Virta Health requests labs at a regular cadence based on members individual programs. Your lab order should be automatically generated and emailed to you by Virta Health.
As soon as your lab order is ready, you should also be able to view your results at any time in the Virta app in the Labs page under the “☰” menu at the top of the screen.
Lab and Order Costs
As long as you have your labs drawn at a participating partnered LabCorp-owned location, the cost of your labs should be completely covered, at no additional cost to you.
If you had your labs done at a location other than LabCorp, such as your PCP’s office, or a hospital that was not approved by Virta Health, unfortunately we cannot reimburse you for your labs and you will have to resolve this with your insurance company.
Please note that Virta only covers tests ordered by your Virta physician. If you opt to get additional tests done, outside of those on the Virta lab order, those will be at your own cost.
Received A Bill?
As long as you have your labs drawn at a partnered LabCorp or Quest-owned location, the cost of your labs should be completely covered, at no cost to you. If you had your labs done at a location other than a partnered location, such as your PCP’s office that was not approved by Virta Health, unfortunately we cannot reimburse for your labs and you will have to resolve with your insurance company.
If you went to a partnered LabCorp or Quest location for your Virta labs and were sent an invoice, please Submit a request with a copy or image of the invoice and we will be happy to help you resolve this issue. Virta cannot reimburse for lab costs. If a bill/invoice is received, do not pay it, and instead please contact Support with a full image of the invoice.
Resend Lab Order Request
You should be able to complete your labs without a physical copy of the order, as an electronic copy should have been submitted to LabCorp.
If you would like a physical copy of your current lab order form, you can usually find the PDF directly within the Virta app in the Labs page under the “☰” menu at the top of the screen. You can print the PDF directly from there.
Thank you,
Feel free to reach out to our Support team for more help by clicking HERE or chat with a Member Support Specialist by clicking the chat bubble in the bottom right hand corner!