I have received an email from Virta about needing to update my insurance - what does this mean?
Virta’s eligibility system was unable to verify your current benefits that we have on file. We need your current insurance information to confirm that we have the most up-to-date and accurate information in order to verify that you are still fully covered for Virta.
Do I need to respond to these emails? Should my Health Coach be helping me?
If you are receiving these emails, that means that we are still needing your help to verify your coverage! While it’s important to communicate with your Health Coach on any changes, our Support team will need to be notified of any insurance updates in order to confirm eligibility.
My insurance hasn’t changed - why am I still getting these messages?
Eligibility may have changed with your employer specifically. If your insurance hasn’t changed, please let our team know as soon as possible so we can troubleshoot together.
I have a new employer.
Please contact Support with the name of your new employer, as well as any new insurance information provided by your new employer so that our team can verify whether you will still be covered for the Virta program.
When does my coverage end?
Once your release from the Virta program is initiated, you will have access to your Health Coach, Virta Care Team, and our Virta app for 30 more days, free of charge.
Will I be charged during this 30 day release period?
No! There will be no cost to you during the 30 day release period from Virta. We encourage you to continue to log your biomarkers and use our resources as we safely begin your transition period.
Am I able to order more supplies once I during the 30 day release period?
Yes! In order to safely transition you off our program, we do allow reordering of any supplies needed. Once your account has been deactivated, you will be unable to order any additional supplies.
If I want to continue coverage out of pocket, how much will it be?
We are happy to offer you the option to continue coverage at a discounted rate of $99/month with the same access to your Health Coach, resupplies, labs and resources. This option is billed on a monthly basis and can be canceled at any time. If you are interested in this option please contact Support to get set up.
*This discounted pricing offer is available for 30 days past your account deactivation.
Is Virta FSA/HSA eligible?
Currently some of our members have had success using funds from their FSA/HSA, however this cannot be guaranteed by Virta. If you are interested in exploring that option, we recommend contacting your FSA/HSA directly as each one has different rules and requirements. We are happy to provide itemized receipts for this process as well!
Once I am released, can I rejoin Virta?
Absolutely! Please contact our Support team through our support request form to get re-enrolled. We would love to see you again!
As mentioned, if you want to rejoin the program at our discounted rate, we will be able to honor this pricing 30 days past your account deactivation.
Don't hesitate to reach out! We are more than happy to help.
Contact us through our support request form