Virta Health requires the use of a smartphone.
The Virta App does require Android 8.0 or later to run.
We encourage you to check your phone for any available Android updates, which might help to resolve your issue.
Virta has identified a few Android devices (Pixel and Revvl) that do not work well with our Virta App and encourage you to to use our web-based version with any phone, tablet, or web-enabled device by visiting my.virtahealth.com and entering your email and password. This web page as the exact same functionality as the app and you can access it right from your phone. You can log your glucose, ketones, and more on our website.
In addition, you can even bookmark Virta on your phone by following the instructions in another Support Center article, here: How to Bookmark the Virta Webpage on Android Device or Tablet, Desktop or Laptop Computer.