Virta recently transitioned to a new billing system Zuora to create your one-time initiation fee for your Starter Kit, as well as your recurring monthly subscription fee.
Upon being approved for the Virta Treatment, Virta will send you invoices to proceed and finalize your Enrollment process. These invoices will come from firstname.lastname@example.org and may be accidentally redirected to your Spam or Junk folders, please be sure to check these.
With autopay required in our new billing system, invoices will post payment on your monthly bill charge day at 8:00 PM PST as indicated on your email invoice post.
You may update your payment information at any point using this link, here: https://my.virtahealth.com/payment-info.