Please see the various meter results and error codes below and explanations for help with understanding them.
LO
Your meter has determined that your blood glucose result is lower than 20 mg/dL or there may be a problem with the test strip. Monitor your blood glucose again with a new test strip. If “LO” shows again, contact your health coach immediately.
HI
Your meter has determined that your blood glucose result is higher than 500 mg/dL, ketone result is higher than 8.0 mmol/L, or there may be a problem with the test strip. Monitor your blood glucose again with a new test strip. If “HI” shows again, contact your health coach immediately.
E-3
Your blood glucose may be too low to be read by the system, or there may be a problem with the test strip. Monitor your blood glucose again with a new test strip. If “E-3” shows again, contact your health coach immediately.
E-4
Your blood glucose may be too high to be read by the system, or there may be a problem with the test strip. Monitor your blood glucose again with a new test strip. If “E-4” shows again, contact your health coach immediately.
E-5
This error indicates that blood was applied to the test strip too soon. Try monitoring your blood again with a new test strip and making sure the meter is ready to read.
E-6
This is an internal meter error. Monitor again using a test strip designed for use with Precision Xtra.
E-7
The test strip may be damaged, used or the meter does not recognize it. Remember that no coding is required. Monitor again using a test strip designed for use with Precision Xtra.
E-8
Remove test strip, turn meter off, and try to monitor again with a new test strip.
E-9
Remove test strip, turn meter off, and try to monitor again with a new test strip.
Batteries
The meter comes with one CR2032 battery installed. Virta does not replace meter batteries unless your meter arrived to you with a dead battery.
If you are unable to resolve the meter error, please take the following steps:
- Remove and reinstall the batteries.
- Use a new test trip, blood sample, and try again.
- Submit a request to our support team.
Accuracy
If you are interested to know more about the accuracy of your Precision Xtra meter, visit our support article titled, "How do I know if my Precision Xtra meter is accurate?".
For more information on your meter, you can view an online version of the Precision Xtra meter manual, here.
Thank you,
Virta Support