Why do I see a different weight on my scale than in the Virta App?
- If the weight on the scale is not matching what you see in the app, try weighing in again
- If the scale is displaying an error code, refer to the Error Code Issues
- Try resetting your scale
- Make sure no one else has been stepping on your scale
- Try moving your scale onto a hard surface (not carpet), and near a window
- If the error still exists, please reach out to Support with details about your last weigh in
If you still need assistance, please reach out to Support!