How and when do I request supplies?
To request more supplies, we ask that you please complete our Virta Supply Request Form by accessing the Virta app or webpage and following the easy steps below:
- Open the Virta app or webpage on your smartphone, tablet, or computer.
- Click on the 3 horizontal lines on the top left of your 'today' screen
- Scroll down to the Support section, under which you will find the 'Request Supplies' tab. This will allow you to submit a new request anytime you need more supplies. Select the supplies you require and hit Submit
- Once we have received and processed your request you will receive an email with tracking information
It is important to request all items that you need in the same order. Please place your order when you have 10-14 days of supplies remaining, in an effort not to run out and to allow for appropriate processing and shipping times.
What products are resupplied?
Virta resupplies Glucose Strips, Ketone Strips, Alcohol Swabs and Lancets. For glucose, alcohol swabs and lancets, we will send a 90-day supply based on the number of logs you have made in the app in the past 90 days. If you are testing but not logging in the app, we will only be able to send supplies based on what you have logged. For ketone strips, we will supply enough for you to test once per day. If you are less than 90 days into Virta, it may take a few resupply requests in order to receive a full 90 days of supply (once you have 90 days worth of logs in the app). Virta will also supply replacement lancing devices and control solution if misplaced or broken.
If you still need assistance, please reach out to Support!