Your BodyTrace or Virta Scale is able to transmit your weight to your Virta app through cellular data connection. Below are some pointers on how to make sure your scale works correctly, as well as some preliminary troubleshooting you can do on your own if an 'Error' message pops up.
BodyTrace and Virta Scale Set Up
Your BodyTrace or Virta scale is ready to use once you pull it out of the box. Find a hard, flat surface for the scale in your home and put in the provided batteries. This scale will not give you accurate measurements if it is on a soft surface (e.g. carpet).
*Please note, your scale surface and display colors and design may look different than images in our Help Center
If you still need assistance, please reach out to Support!